SHIPPING
& RETURNS

Delivery Information

Methods, Rates & Estimated Time

When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been sent to the warehouse to be picked and packed. 

  •  Orders are sent by DPD.
  •  Delivery cannot be made to a PO Box and BFPO addresses. 
  • Delivery will be made to the address specified on the original order. 
  • Where local duties and taxes apply, these are the responsibility of the purchaser.  
  • Delivery of customer orders is subject to the policies of Liquitex's selected shipping agent. 

If a customer cannot take delivery, it will be the customer’s responsibility to contact the shipping agent to arrange re-delivery in accordance with its policies.

UK – Free Standard shipping is available on UK orders over £50.00.
We do not deliver to Guernsey, Jersey, the Isle of Man, British Overseas Territories or Sovereign Base Areas.

Delivery Methods

Delivery Table (excluding delivery promotions):

 UK Mainland

Standard Delivery (3-5 business days) - FREE on orders over £50+

Standard Delivery (3-5 business days) with £4.99 shipping on orders under £50
UK Scotland

Standard Delivery (3-5 business days) - FREE on orders over £50+

Standard Delivery (3-5 business days) - £7.25 shipping on orders under £50
UK Northern Ireland

Standard Delivery (3-5 business days) - FREE on orders over £50+

Standard Delivery (3-5 business days) - £14.99 shipping on orders under £50

Returns & Refunds

NB. This policy does not affect any of your legal rights, including a separate statutory 14-day right of cancellation, that may be available to you if you are a consumer. For detailed information about those rights, see our terms and conditions. If the statutory right to cancel does not apply, then you can cancel and return goods in accordance with those rights and you do not need to comply with any of the requirements set out below.

This returns policy does not apply to defective items.

Please inspect your order upon delivery and, if for any reason you are not satisfied, you may return the product(s) within 28 days of receipt of your order. If your order is eligible for return (as explained below) then please follow these steps to request a return:

What is your return policy?

For purchases made through our website we operate a no quibble returns policy. If you return an item within 30 days of receipt, in perfect, unopened condition, we'll refund it no questions asked. Please note, we are unable to exchange products.

Items bought at the high street or other online stores outside of Liquitex.com cannot be returned online. Please contact the original point of purchase for returns.
How do I make a return?

First contact us here to submit your return request.  We will then be in contact with you to issue a unique Return Authorization Number. Keep your number safe as you will be unable to process your return without it. In some situations, you'll be eligible for a pre-paid shipping label and this will be emailed to you if you qualify. Then simply package everything up securely and send it back to us.
When do I get my refund?

Once we receive and check your goods, a refund will be made to the same payment card within 14 days of receipt. We'll always contact you if there is a problem at this stage.